We should strive to make our customers happy. This is usually necessary to have a successful business. However, you as a professional will sometimes come across situations where the customer asks for you to do something that is not the best thing for you to do. Then we face the dilemma of whether we do what they asked or suggest a better way.
As a cosmetologist you have strict safety and sanitation rules to follow. In the salon a customer will ask me all the time to scratch their scalp with my fingernails during a shampoo. This is a big no no. They tell me all the time that people who have shampooed them in the past will do it. That tells me that a lot of stylists have either not learned the health risks or that they are willing to break this rule to satisfy their customer. I will not. I have to explain to them that scratching the scalp with the fingernails is not safe. Not only can it encourage the scalp to produce excess oil, it can also irritate the scalp. This can even lead to infection. Especially for clients that have health issues such as diabetes. Fingernails can harbor a lot of bacteria underneath them and when you scratch a clients scalp you are creating little tears and can be introducing this bacteria directly in. If this does not sound bad enough think about the fact that you have someone else's skin cells underneath your fingernails.
The point is you have a responsibility to protect you clients and yourself. Sometimes the client honestly is simply unaware of the risks. If you do make them unhappy at least you know that you did the right thing and you will reduce the risk of complications and complaints in the future.
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